Home Americas Cardroom Forum Software Updates and Announcements Missing Rakeback from SNGs and MTTs

Missing Rakeback from SNGs and MTTs

Home Americas Cardroom Forum Software Updates and Announcements Missing Rakeback from SNGs and MTTs

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Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • #14501
    ModeratorModerator
    Keymaster

    As reported here by some posts, we had a problem with rakeback and loyalty points from MTTs and SNGs. Some players were not getting the rakeback or elite benefits from some of those events. This has been fixed and been paid retroactively. Your benefits are in your rewards page so you can redeem them. And this problem should not happen again.

    • This topic was modified 3 weeks, 3 days ago by ModeratorModerator.
    #14521
    Avatarandretti
    Participant

    I have not received any retroactive payments or whatever. Rakeback still is not fully paid off. The issue remains.

    #14524
    ModeratorModerator
    Keymaster

    Give you me your screenname please, and I’ll have the team check it out.

    #14534
    Avatarandretti
    Participant

    killyasoftly

    Thanks.

    #14538
    ModeratorModerator
    Keymaster

    Andretti: I see you’re on the PokerKing skin. They handle rakeback differently. The announcement here was for ACR, BCP, True, and Ya Poker players.

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