My user name is Jack Magnum. I have not received my ICM money from the Sunday early special 7k tourney. Tourney ID #11278085. Customer service in live chat have been 0 help . The 1st time I was in live chat for 1 hour and 45 minutes and the 2nd time was over 45 minutes with no resolutions except to wait further. I was told earlier today that refunds will be issued today. I have received nothing from Sunday. I have screen shots of that tourney and expected a payment asap, but you guys have been horrible. I need the proper ICM added to my account asap please.
Thank you! I really appreciate it. We arent talking small money either. I figured the ICM out also. It was not hard because there was $7,000 left in the prize pool and 10 players left, myself in the 5th position. Why this was not paid out, I do not know. This was an easy ICM for you guys.
that’s messed up. I would love to find your you tube video. Please share a link or where to find it. TIA
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